artsUNITE/UNITÉ des arts (hereafter also referred to as “we,” “our,” and “us”)  strives to provide equal treatment and benefit through its services, programs and facilities. We respect the independence, dignity, integration and equality of persons with disabilities. We are committed to removing barriers to access for people with disabilities and welcome feedback about how we can improve our customer service.

We endeavor to comply with Accessibility for Ontarians with Disabilities Act (AODA) and the technical requirements of Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1.

Web Accessibility

artsUNITE/UNITÉ des arts is committed to eliminating barriers that could prevent people with disabilities from accessing our web resources and continuously improving the user experience. If you would like to report a problem, please contact or by phone at 416-392-1038.

Assistive Devices

Our employees, volunteers and third-party contractors accommodate the use of personal assistive devices that enable a person with a disability to access our services, programs and facilities. Assistive devices include and are not limited to: GPS, mobility devices, personal oxygen tanks, mini pocket recorders and communication boards (e.g. a Bliss board).

Service Animals

Our employees, volunteers and third-party contractors recognize a person’s right to have their service animal with them at all times. Service animals are permitted to be with their person in all artsUNITE/UNITÉ des arts facilities.

Support Persons

When a person with a disability is accompanied by a support person, our employees, volunteers and third-party contractors will ensure that both persons are permitted to enter the premises. artsUNITE/UNITÉ des arts will never impede a person with a disability’s access to their support person while on the premises.

A support person is a person who accompanies the person with a disability in order to help with communication, mobility, personal car or medical needs or to help with access to goods or services. The support person can be a paid support worker, volunteer, a friend or family member.

Admission Fees

We reserve the right to waive the admission fee to any event or function for a support person who is accompanying a person with a disability. If artsUNITE/UNITÉ des arts is charging an admission fee in connection with a support person’s presence at an event or function, we will post a notice providing information in advance about the amount that is payable.

Notice of Service Disruption

If there is a temporary disruption in the availability of a service, program or facility that supports access by people with disabilities (e.g., the temporary loss of elevator service or an automatic door opener), artsUNITE/UNITÉ des arts will post a notice of the reason for the disruption, the date(s) of disruption, the anticipated duration of the disruption and a description of alternative facilities or services that are available. At minimum, this notice will be posted in a conspicuous place at the affected premises and may also be posted on artsUNITE/UNITÉ des arts’ websites as appropriate.


artsUNITE/UNITÉ des arts is committed to ensuring that its employees and volunteers receive training on accessible customer service as it relates to their specific roles. We work to ensure third-party contractors who deliver goods and services on behalf of artsUNITE/UNITÉ des arts meet the requirements of the Accessibility Standards for Customer Service. artsUNITE/UNITÉ des arts’ training plan includes information on the Ontario Human Rights Code and the AODA. Managers and supervisors ensure that training records are maintained, including dates when training is provided and the number of employees who receive training.


When communicating with a person with a disability, our employees, volunteers and third-party contractors are committed to doing so in a manner that is respectful and dignified. We will work with the person with a disability to determine what method of communication works for them.


All documentation on artsUNITE/UNITÉ des arts’ websites can be provided to individuals in an alternate format upon request. Please contact us by email at or by phone at 416-392-1038.